Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

Collapsible content

What are the care instructions for my jewelry pieces?

To keep your jewelry looking its best, we recommend avoiding exposure to harsh chemicals, perfumes, and lotions. When not wearing your jewelry, store it in a soft pouch or jewelry box to prevent scratching and tangling. Regularly clean your jewelry with a soft cloth to maintain its shine.

To keep your pieces looking their best:

  • Avoid contact with water, perfume, or lotions
  • Store in a dry place, away from humidity
  • Use a soft cloth to gently polish when needed

Where do you ship from?

Our pieces are shipped directly from our trusted global fulfillment partners. This helps us offer you unique designs at accessible prices.

How long does shipping take?

Shipping is available to the United States and Puerto Rico only. Estimated delivery times:

  • U.S. & Puerto Rico: 7–15 business days

Please note that during high-demand seasons or holidays, delays may occur.

Do you offer returns or exchanges?

All sales are final. We do not accept returns or exchanges. However, if your item arrives damaged or incorrect, please contact us within 7 days of delivery with a photo of the issue and your order number. We'll be happy to help resolve it.

What is your return and exchange policy?

All sales are final. We do not accept returns or exchanges. However, if your item arrives damaged or incorrect, please contact us within 7 days of delivery with a photo of the issue and your order number. We'll be happy to help resolve it.

Can I cancel or change my order?

We begin processing orders immediately, so we are unable to guarantee changes or cancellations after your order is placed. Please double-check your order before confirming payment.

Are your earrings hypoallergenic?

Many of our earrings are made from materials that are gentle on most skin types. Please refer to the product description for material details. If you have sensitive skin or allergies, we recommend consulting with a dermatologist.

Didn't find what you were looking for? Feel free to contact us at any time.